Idaho DMV
2025 · Mobile redesign (concept)
Reimagining DMV for Mobile Users
Idaho's DMV mobile site suffered from poor navigation, hidden search functionality, and services organized by department rather than user needs. I redesigned the mobile experience to prioritize the most common tasks—license renewal, appointments, and vehicle registration—making them accessible in under two taps with clear, step-by-step flows.
Critical Usability Issues Blocked Task Completion
Analysis of the existing mobile experience revealed:
Hidden search functionality and prominent scam warnings consumed valuable screen space, creating visual clutter and distrust.
Services organized by department structure rather than user needs, forcing people to navigate through seven complex categories.
No clear visual hierarchy or quick access to top tasks like license renewal, appointments, and registration.
User-Centered Redesign Through Iterative Exploration
I approached the redesign by:
Researching DMV sites and government service patterns (GOV.UK, California DMV, Utah DMV) to identify best practices for mobile-first design and information architecture.
Creating multiple homepage concepts and wireframes to test different approaches—from task-focused quick actions to simplified question-based flows.
Designing a comprehensive appointment scheduling flow with progressive disclosure, clear progress indicators, and mobile-optimized form inputs.
Design Solutions and Documentation
Key deliverables included:
Redesigned homepage featuring quick actions for top three tasks (renew license, make appointment, change address) with estimated completion times.
End-to-end appointment scheduling flow with service selection, location finder, date/time picker, and confirmation screens.
Design decisions documented throughout—including rationale for reducing cognitive load, improving navigation hierarchy, and aligning with mobile usability patterns.
